I've just joined an Emortal family group but can't log in. What should I do?

You will not be able to log in if you have just created your account and it hasn’t been verified, if this is the case, simply wait for the verification email to arrive.

If it has been longer than 10 minutes check your junk mail box as it might have ended up there.

If you still cannot log into your account contact our Life Support team here and provide as much information as possible using the form.

Have more questions? Submit a request


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