I am the family group subscriber, how do I cancel my subscription?

As the subscriber for your family group, it is important to remember that cancelling your subscription cancels the Emortal service for everyone in your family. Please visit Emortal Life Support to nominate a new subscriber before cancelling your subscription.  

Your subscription will auto-renew unless cancelled at least 24-hours before the end of the current period.

Depending on the service you used to purchase the subscription (Android, or iPhone) there will be slightly different ways to cancel any active and renewing subscriptions. You'll need to use the same service you used to activate your subscription to cancel.

For subscriptions purchased using the Emortal App for Android, your payment and any recurring payments are handled by Google Play. To manage your Google Play subscriptions, click here. Or, from the app, open your Account settings from the gear icon and you will see your subscription status, next payment date and an option to cancel.

For subscriptions purchased using the Emortal App for iPhone, your payment and any recurring payments are handled by iTunes. To manage your subscription through iTunes, click here. Or, from the app, open your Account settings from the gear icon and you will see your subscription status, next payment date and an option to cancel.

Once you have cancelled your subscription, you will see a warning sign alongside your subscription expiry date, and an option to renew.

 According to Emortal's Terms of Service, you may be entitled to receive a full refund within thirty (30) days of purchase. Beyond that time frame, an Emortal subscription is typically non-refundable