The Emortal team

The emortal team is here to help you with all things emortal. If you're experiencing any issues or have any suggestions, our support team will be happy to help you as soon as we can. Happy emortalizing!

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Activity overview

Latest activity by The Emortal team
  • The Emortal team created an article,

    Why is my date of birth required to use Emortal?

    We need to collect this information to confirm that an account holder is old enough to use Emortal, as well as enhance the protection we can provide to our younger account holders. To learn more ab...

  • The Emortal team created an article,

    How do I change the Family Group subscriber?

    Unlike other app store subscription services, it is possible to change the person who pays for your Emortal Family Group subscription to someone else in your family group, who will pay the subscrip...

  • The Emortal team created an article,

    I am the family group subscriber, how do I cancel my subscription?

    As the subscriber for your family group, it is important to remember that cancelling your subscription cancels the Emortal service for everyone in your family. Please visit Emortal Life Support to ...

  • The Emortal team created an article,

    Can I change my email address?

    Your email address is used to manage family groups and member-to-member connections you make with the Emortal app. Connections may need to know it to change family groups, or your family group subs...

  • The Emortal team created an article,

    Someone in the family group has passed away. What should I do?

    We are sorry for your loss. Please contact Life Support, who will guide you through the death registration process.

  • The Emortal team created an article,

    Which browsers are supported by Emortal?

    Emortal supports Internet Explorer versions 9, 10 and 11, Chrome, and Safari 6.1 and above. Other browsers may work but are not officially supported, and as such some features may not work properly.

  • The Emortal team created an article,

    How can I contact Emortal?

    You can contact our Life Support Team using this link. You can also contact us via the 'Help' section on the homescreen of the app. We usually respond within 24 hours, often much sooner. 

  • The Emortal team created an article,

    Which file types does Emortal support?

    The following file types can be uploaded into Safe and shared within Emortal. Video:●        MP4/MPEG4 (mp4)●        AVI Video (avi)●        M4V (m4v)●        Quicktime Video (mov, moov)●        OG...

  • The Emortal team created an article,

    My file failed to upload. What should I do?

    A file can fail to process once it's been uploaded for many reasons, the most common of which is that the file is corrupted, or more rarely it is a format that we cannot transcode. To check that a ...

  • The Emortal team created an article,

    Which operating systems does Emortal support?

    Emortal supports the following operating systems: Apple iOS devices; Emortal performs best on iOS 13, 14 and 15. It's also compatible with some earlier releases but you may experience some operatin...