The Emortal team
The emortal team is here to help you with all things emortal. If you're experiencing any issues or have any suggestions, our support team will be happy to help you as soon as we can. Happy emortalizing!
- Total activity 34
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 0
- Subscriptions 18
Activity overview
Latest activity by The Emortal team-
The Emortal team created an article,
Someone in the family group has passed away. What should I do?
We are sorry for your loss. Please contact Life Support, who will guide you through the death registration process.
-
The Emortal team created an article,
Which browsers are supported by Emortal?
Emortal supports Internet Explorer versions 9, 10 and 11, Chrome, and Safari 6.1 and above. Other browsers may work but are not officially supported, and as such some features may not work properly.
-
The Emortal team created an article,
How can I contact Emortal?
You can contact our Life Support Team using this link. You can also contact us via the 'Help' section on the homescreen of the app. We usually respond within 24 hours, often much sooner.
-
The Emortal team created an article,
Which file types does Emortal support?
The following file types can be uploaded into Safe and shared within Emortal. Video:● MP4/MPEG4 (mp4)● AVI Video (avi)● M4V (m4v)● Quicktime Video (mov, moov)● OG...
-
The Emortal team created an article,
My file failed to upload. What should I do?
A file can fail to process once it's been uploaded for many reasons, the most common of which is that the file is corrupted, or more rarely it is a format that we cannot transcode. To check that a ...
-
The Emortal team created an article,
Which operating systems does Emortal support?
Emortal supports the following operating systems: Apple iOS devices; Emortal performs best on iOS 13, 14 and 15. It's also compatible with some earlier releases but you may experience some operatin...
-
The Emortal team created an article,
I've forgotten my password and can't log into my account. What do I do?
If you've forgotten the password to your Emortal account follow these simple steps to reset it: 1). Open the Emortal app. 2). Tap "Sign in". 3). Tap "I forgot password" (this appears at the bottom ...
-
The Emortal team created an article,
I've just joined an Emortal family group but can't log in. What should I do?
You will not be able to log in if you have just created your account and it hasn’t been verified, if this is the case, simply wait for the verification email to arrive. If it has been longer than 1...
-
The Emortal team created an article,
I have been invited to join Emortal by a family member. What do I do next?
To get started, click the link they sent you and use the secret code to register for your emortal account. Next, you need to validate your email address, and then you can download and login to your...
-
The Emortal team created an article,
Do other family members I invite get access to the full Emortal feature set?
Absolutely! The subscriber can invite up to 9 other family members to join the family group. They will all have access to the full set of Emortal features including Safe, Share, Albums, Lifeline an...